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2021 Oregon Public Library Statistical Report Guide

Instructions for completing the annual Oregon Public Library Statistical Report.

COVID-19 scope & definitions

COVID-19 related questions

Questions regarding COVID-19 closures, response, programs, and services can be found in Part CV - COVID-19 (at the end of the 2021 survey), as well as questions that will be asked at the branch level (for libraries with more than one public service outlet).

For purposes of this survey, we will define the period of the pandemic as starting on March 8, 2020, the date of Governor Kate Brown's Executive Order #20-03 declaring a state of emergency, and going through the end of the reporting year, June 30, 2021.

Please report here on services during the July 1, 2020 through June 30, 2021 period.

COVID-19 closures, alternate programs, and other responses

CV01 - Closed Outlets Due to COVID-19. 

Answer <Y>es or <N>o to the following question: “Were any of the library’s outlets physically closed to the public for any period of time due to the Coronavirus (COVID-19) pandemic?

NOTE:  An outlet is considered physically closed when the public cannot access any library buildings or bookmobiles, regardless of staff access. A building can be physically closed but still offer virtual or “curbside” services outside the building. 

CV02 - Public Services During COVID-19. 

Answer <Y>es or <N>o to the following question: “Did library staff continue to provide services to the public during any portion of the period when the building was physically closed to the public due to the Coronavirus (COVID-19) pandemic?

NOTE: Services to the public can include activities such as answering calls, emails, or texts with answers to information requests from the public; hosting virtual programming or recorded content; offering ‘curbside’ collection access; managing IT services to ensure external Wi-Fi access; and providing other types of online and electronic services, regardless of the location of library staff when they provided services (i.e., working from home or in the building that was closed to the public). 


CV05 - Electronic Library Cards Issued During COVID-19.

Answer <Y>es or <N>o to the following question: “Did the library issue registered user cards electronically during the Coronavirus (COVID-19) pandemic?

NOTE: Electronic library cards provide users access to electronic collection materials and databases without having to be physically present at a library outlet to register for the card. Refer to the definition of Registered User (Question 118).


CV06 - Reference Service During COVID-19.

Answer <Y>es or <N>o to the following question: “Did the library provide reference service via the Internet or telephone during the Coronavirus (COVID-19) pandemic?

NOTE: Refer to the definition of Reference Transactions (Question 701). Include references service provided via chat and text. 

CV07 - Curbside Service During COVID-19.

Answer <Y>es or <N>o to the following question: “Did the library provide ‘outside’ service for circulation of physical materials at one or more outlets during the Coronavirus (COVID-19) pandemic?

NOTE: Includes any contactless or minimal contact provision of circulation items. Similar terms could include curbside, vestibule, or porch pickups or drop-offs, delivery, etc. 


CV11 - External WiFi Access During COVID-19.

Answer <Y>es or <N>o to the following question: “Did the library intentionally provide or increase access to WiFi Internet access to users outside the building at one or more outlets during the Coronavirus (COVID-19) pandemic?

NOTE: Includes “parking lot access,” bookmobiles or other mobile facilities with WiFi capabilities.

CV12 - External WiFi Access Increased During COVID-19.

Answer <Y>es or <N>o to the following question: “Did the library increase access to Wi-Fi Internet access to users outside the building at one or more outlets during the Coronavirus (COVID-19) pandemic?

NOTE: Includes “parking lot access,” bookmobiles or other mobile facilities with Wi-Fi capabilities. Increasing access could mean removing restrictions on sign-in authorizations, expanding router reach, leaving Wi-Fi service on 24 hours, installing or moving access points to promote or improve external access, etc.


CV13 - Staff Re-Assigned During COVID-19.

Answer <Y>es or <N>o to the following question: “Were library staff re-assigned to assist other government agencies or nonprofit organizations during the Coronavirus (COVID-19) pandemic?

NOTE: Include formal reassignments to other government agencies (e.g., to process unemployment claims), as well as other activities such as the use of library staff to distribute school lunches and other materials. 


CV14 - Number of Weeks Library Was Closed Due to COVID-19.

This is the number of weeks during the year that due to the Coronavirus (COVID-19) pandemic, your library building was physically closed and the public could not enter, when it otherwise would have been open. For multi-outlet library systems, please report for the main or central branch here. An outlet is considered physically closed when the public cannot access any library buildings or bookmobiles, regardless of staff access. A building can be physically closed but still offer virtual or “curbside” services outside the building. 

CV15 - Number of Weeks an Outlet Had Limited Occupancy Due to COVID-19.

This is the number of weeks during the reporting period that an outlet implemented limited public occupancy practices for in-person services at the library building in response to the Coronavirus (COVID-19) pandemic. 

NOTE: Round to the nearest whole number. If building did not have a limited occupancy or similar practice due to the pandemic, enter zero. Weeks can be counted in both data elements CV14 and here (that is, a library was open to the public and implementing limited occupancy practices in the same week).

Limited public occupancy practices can include reduced hours open, limits on the number of public members inside the physical building, appointment only on-site library use, visitor time limits, closed stacks or meeting rooms, etc.


CV16 - Other information about COVID-19 pandemic? (optional)

Free text area to provide a narrative about your library's experience navigating the COVID-19 pandemic.