Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Answerland Staff Toolkit

Help, information, and resources for library staff participating in Answerland, Oregon's statewide reference service.

Quality Team Projects

  • Restart and improve Answerland’s Mentor a Librarian program
    • Revive this past program and update it to support the current needs of Answerland librarians
  • Create best practices and tip sheets to support new and experienced Answerland staff
    • Corral and update existing best practices documentation, then create new documentation based on what Answerlanders want
  • Update the Quality Team section of the Answerland website
    • Continue to revise the page to ensure it reflects current information and provides easy access to Answerland's litany of quality-related resources
  • Generate tip sheet for giving Answerland feedback
    • Promote continuous improvement of Answerland reference transactions
  • Improve communication with Answerlanders about the Quality Team
    • Increase awareness among the Answerland group as to what the Quality Team is working on and how we can help Answerlanders with various quality-related questions and concerns
  • Recognize outstanding transcripts, Notable Transcript Awards
    • Continue the existing program to highlight and commend notable Answerland reference transactions
    • Continue documenting the notable transcripts on the Transcripts page as a training resource for Answerland librarians