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Management Tools

Grow as a leader, communicator, and learn more about project management.

O'Reilly eBooks, videos, and live trainings

Managing Conflict

In this learning path designed for professional managers, team leaders, and anyone who works in a collaborative team environment, you’ll learn to mediate and manage conflict situations. You’ll see how to mediate simple conflicts over minor issues such as work processes or procedures to more complex issues involving personal relationships. You’ll look at ways to strike that delicate balance between healthy debate that promotes ideation and nonproductive arguments. This learning path will help you find that sweet spot where you can communicate honestly and effectively to not just solve problems.

Permission to Speak Freely

Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.

But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.

 

Learning Path: Communication Skills for Designers

In this Learning Path, you’ll learn principles and actionable methods for talking about your ideas with executives, marketers, and other decision makers who have influence over a design project with the goal of winning over these stakeholders and creating the best user experience. You’ll explore the differences between feedback and critique, discover why critique is a skill that must be practiced and delivered carefully, and learn how to receive critique with humility and restraint and use it to improve your product or service.

Managerial Communication and the Brain

This book takes a neuroscientific approach to explaining elements of effective managerial and leadership communication in a concise way. These include communicating with various audiences and in a variety of situations managers and leaders face regularly. The book includes an easy-to-use guide to help the reader apply this understanding of neuroscience to principles of rhetoric toward developing effective messages. Several specific examples, including detailed explanations of them, illustrate applications. Drawn from real situations, activities and cases, also, encourage practice and facilitate immediate application to situations the reader may be experiencing.

The Communication Book

Effective communication is too vital for you to leave to chance. Make sure what you’re saying is simple, clear, compelling and gets results. With Emma Ledden’s expert help, quick tips and proven three-step visual approach, you’ll learn how to:

  • Plan and prepare – focus on what you want to say and how you’re going to say it.
  • Know yourself – understand what you want, how to get there and how to know when you’ve succeeded.
  • Know your listener – understand what they want, what they’re thinking and how they will feel about what you’ve got to say.
  • Keep in control – learn the secrets to staying on track, feeling confident and managing your reactions.

How to Create and Deliver Great Presentations (Video)

These easy video tutorials will show you how to deliver powerfully compelling presentations, whatever your audience, goal, or environment! In just six hours, How to Deliver Great Presentations LiveLessons gives you all the skills you'll need to inform, persuade, motivate, entertain... and get outstanding results! Top presentation experts Joel Comm and Felicia Slattery help you focus on providing real value and service, based on a deep understanding of what your audience wants and cares about. Next, they show how to structure your presentation so it's easy to guide your audience to the decision you want. Learn how to craft outstanding introductions and conclusions, use visuals and storytelling to engage your audience, build PowerPoints people actually like, make the most of your voice and body, present via webinars and online video, practice, prepare, overcome the fear, and excel!

Communicate Like a Leader

People often get promoted to leadership positions without knowing how to communicate an inspiring strategic vision to the people who report to them. So they focus on what they know: tactics, not strategy. As a result, they become stuck in micromanagement mode. Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategically to deliver results.

Online Journals

Journal of Organizational Culture, Communications and Conflict

Presents theoretical and empirical works in organizational communications, conflict resolution, organizational behavior, human resources management or leadership.

Communication World

Communication World

Covers the latest in communication research, global perspectives, technology, best practices and trends through in-depth reports and insightful interviews.

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