8.01 Total annual number of uses (sessions) of public Internet computers
Report the total number of (sessions) of the computers in the library with public Internet access during the last year. If the computer is used for multiple purposes (Internet access, word-processing, OPAC, etc.) and Internet uses (sessions) cannot be isolated, report all usage. A typical week or other reliable estimate may be used to determine the annual number. Sign-up forms or scheduling software also may be used for this report.
Count each use (session) for public internet computers, regardless of the amount of time spent on the computer. This count includes only the library’s public Internet computers. Please report Wi-Fi usage with non-library computers and devices in Question 8.04.
8.02 Total number of Internet-connected computers used by general public
Report the number of the library's computers (personal computers and laptops) with access to the Internet whether purchased, leased or donated, used by the general public in the library.
8.03 Tell us about your library's wireless Internet. Wireless Internet, or Wi-Fi, in this context is defined as a connection that visitors can use for free to connect to the Internet using their own personal devices. Please choose the one option that best describes your library's situation from the following options. For library's with multiple branches, please report on the central/main library's Wi-Fi here, and report all other outlets under Question B09. If you choose "other," we will follow up with you at a later date for more information:
8.04 Number of Wireless Sessions provided by the library annually
Report the number of wireless sessions provided by the library wireless service annually. If this is not tracked locally, contact your Internet Service Provider for assistance in obtaining data.
8.05 Upload speed of Internet at main (central) library
Please report internet upload speed at your library. To achieve the most accurate results, please run the speed test when your library is closed to the public and network traffic (including staff computers & devices) is at a minimum. Use this Network Diagnostic Tool (NDT) from the Measurement Lab (screenshot below). The tool takes approximately 30-60 seconds to run, and displays both upload and download speed results in megabits/second when it is complete. Please enter numbers only (to 2 decimal points).
Please use the same tool and process at all branch library locations, and report the upload and download speeds for each branch through the Branch data reporting method. If your library system does not have a central library, please enter upload/download speeds at your administrative office here. If you find that the NDT is not working on your network, please email us and we'll direct you to an alternative.
8.06 Download speed of Internet at main (central) library
Same as above, but input your download speed here.
8.07 Name of consortium or district that provides a shared integrated library system, if applicable. (e.g. Sage, CCRLS, LINCC, etc.)
If your library belongs to a district or consortium that provides a shared integrated library system or catalog, or shares a system with another library, please indicate the name of the consortium or library. If not applicable, leave this blank (this is pre-filled based on previous year's answer).
8.08 Vendor of integrated library system (e.g. III, Evergreen, Polaris, Dynix, Athena, etc.)
Please indicate the name of the vendor of the library’s catalog or Integrated Library System (ILS) (this is pre-filled based on previous year's answer -- please contact us if you need to change this).
8.09 Number of library website visits
Visits represent the annual number of sessions initiated by all users from inside or outside the library to the library website. The library website consists of all webpages under the library’s domain. A website “visit” or “session” occurs when a user connects to the library's website for any length of time or purpose, regardless of the number of pages or elements viewed. Please include visits to the library’s catalog or integrated library system here, too. Usage of library social media accounts (e.g., Facebook, Twitter, etc.) should not be reported here.
The easiest tool to track website visits is Google Analytics. Please see this short tutorial for setting up an account, connecting your library's URL, and getting basic statistics.
8.10 Number of weekday hours. Report the number of hours the library is open during a standard (i.e., pre-pandemic) week, Monday-Friday from open to 5:00 pm. Report only central or main library’s hours here. Hours for branches and/or bookmobiles are reported in Part 9 (formerly 6.1).
8.11 Number of weeknight hours. Report the number of hours the library is open during a standard (i.e., pre-pandemic) week, Monday-Friday from 5:00 pm to close. Report only central or main library’s hours here. Hours for branches and/or bookmobiles are reported in Part 9 (formerly 6.2).
8.12 Number of weekend daytime hours. Report the number of hours the library is open during a standard (i.e., pre-pandemic) week, Saturday-Sunday from open to 5:00 pm. Report only central or main library’s hours here. Hours for branches and/or bookmobiles are reported in Part 9 (formerly 6.3).
8.13 Number of weekend evening hours. Report the number of hours the library is open during a standard (i.e., pre-pandemic) week, Saturday-Sunday from 5:00 pm to close. Report only central or main library’s hours here. Hours for branches and/or bookmobiles are reported in Part 9 (formerly 6.4).
8.14 Total open hours in a typical week. Report the total number of hours the library is open in a standard (i.e., pre-pandemic) week. Report only central or main library’s hours here. Hours for branches and/or bookmobiles are reported in Part 9 (formerly 6.5).
8.15 Number of weeks library is open. Report the number of weeks during the year that the main library was open to the public. The count should be based on the number of weeks that a library was open for at least 50% of its scheduled service hours. Extensive weeks closed to the public due to natural disasters or other events should be excluded from the count. Do not calculate based on total number of service hours per year. Round to the nearest whole number of weeks. If the library was open half or more of its scheduled hours in a given week, round up to the next week. If the library was open less than half of its scheduled hours, round down (formerly 6.6).
8.16 Total annual public service hours for main library. This is the number of annual public service hours for the central or main library. If the main library office only provides remote services such as the bookmobile or outreach services and does not have any walk in traffic, indicate 0. The annual public service hours for branches and bookmobiles is listed in section 9. Minor variations in public service hours need not be included. Extensive hours closed to the public due to natural disasters or other events should be excluded from the count. EXAMPLE: The central library for Library C was open 9 hours a day, six days a week for a total of 54 hours per week (54 x 52 weeks = 2,808), less five days of 9 hours each which were library holidays, for a total of 2,763 hours (2,808 - 45 = 2,763) (formerly 6.7).
8.17 Library visits (total annual attendance at all library facilities). Report the total number of persons entering the library for whatever purpose during the year. Include persons attending activities, meetings, and using the library, even those persons requiring no staff service. If actual door counts are available, please report them. If not available, provide an annual estimate based on a count taken during a typical week, preferably in October. Choose a week in which the library is open its regular hours. Avoid holiday times, vacation periods for key staff, or days when unusual events are taking place in the community or in the library. Include seven consecutive calendar days, from Sunday through Saturday. Multiply the count of library visits during the typical week by 52 weeks (formerly 6.9).
8.18 Library visits reporting method. Please choose one of these two options for how library visits are tracked:
8.19 Square footage of main (central) library. This will be pre-filled based on previous year's data. If you need to make an update, please contact us via email to make changes (formerly 9.1). If your library system does not have a main or central branch, please answer 0 here.
Definition: the area, in square feet, of the main (central) library. This is the area on all floors enclosed by the outer walls of the library facility. Include all area occupied by the library, including those staff areas off-limits to the public. Include any areas shared with another agency or agencies if the library has use of that area. Do not include parts of facility not used for library services or library staff (formerly 9.1).
8.20 Total system square footage. Total square footage of all public service outlets (formerly 9.2). This will be a pre-filled total based on previous year's data. If you need to make an update, please contact us via email to make changes.