Skip to main content

Reference Guide

A refresher for State Library of Oregon librarians and support staff to support and improve reference interactions (and tracking those interactions) with patrons across all platforms (email, phone, chat, in-person).

RUSA Guidelines

GUIDELINES OF THE SUCCESSFUL REFERENCE INTERVIEW FROM AMERICAN LIBRARY ASSOCIATION

A division of the State Library of Oregon | 250 Winter Street NE Salem, Oregon 97301 | Monday-Friday 8am-5pm | 503-378-8800 | library.help@state.or.us