These are responses to frequently asked questions we've received about the Pronunciator database. Do you have a question that's not answered here or in another section of this guide? Share your question via email, and we'll add it!
Your student name is the email address you used when you created your Pronunciator account. We refer state employees use their work email addresses.
You can reset your password from the Forgot Your Password? page.
Please note: Sometimes the link to the Forgot Your Password? page from the Pronunciator login page doesn't completely work because of the way the library authentication page is set up. The link above strips that library authentication from the page so that will work. The page looks the same, but the URL is more direct.
This happens if your browser is set to a more strict setting that blocks cookies. Pronunciator uses a session cookie for user authentication and progress tracking/storage, and blocking the cookie prevents it from logging you in. These are a couple options to resolve the issue:
Use your phone/tablet browser to go to the Pronunciator app page. Here's the URL so that you can bookmark it: https://www.pronunciator.com/app/
Prefer to have Pronunciator set as a link on your phone/tablet's home screen? Here are the steps to do that:
Please note: The State Library's subscription to Pronunciator does not include the Bluebird app. While you may find the Bluebird app in the App Store or Google Play, it will not sync with the State Library's subscription.
You can access your learning reports and quiz scores by going to the My Stats link. The My Stats link should appear at the top right corner from any course module, and it looks like a bar chart. Once you click on My Stats, you should be able see your status by This Level, This Course, and All Courses for the language combination you've chosen. If you're learning multiple languages, you'll need to access the My Stats link for each language combination you're learning.
You can download a PDF version of your learning reports and quiz scores by selecting the Export to PDF link at the top right corner of the My Stats area. (See How do I access my learning reports? for locating the My Stats area.)
If you receive unusually low scores on exercises or quizzes that use Pronunciator's voice analysis algorithm, here are some tips to try:
Some languages include phonetic pronunciation options, but others don't. When we asked about including phonetic pronunciation options for all languages, we learned this feature is on a long-term development list for all languages. We'll share more information when we receive it.
The default speed options provide the best quality video and audio. The Pronunciator team did some tests, and the audio becomes hard to understand at lower speeds, unfortunately.
The Pronunciator team is balancing preferences for learners who want notifications and learners who don't. They've received feedback that many learners find these types of "push" notifications to be intrusive or aggressive. Personalized Courses offer email reminders if the learner is doing a "streak" (logging in and learning in a repetitive way, such as daily).
The Pronunciator team is open to hearing suggestions, but they can't promise any additions. The State Library shared a suggestion for Park Ranger to be added. If you have suggestions for additional occupations, please let us know.