InfoGuides: COVID-19: Information for Oregon Libraries: Home

Topic Talks

Conversations with colleagues from around the state!

Please visit our CE LibGuide for upcoming and previous sessions.

Highlighted Recorded Webinars

Responding When COVID Comes to Your Library: Learning From Real Stories
Free access, registration required. Recorded September 28, 2020.

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Despite best efforts and planning your library may be faced with the reality of a positive COVID exposure. Hear from three public libraries on how they responded when they were confronted with a positive case situation. How had they pre-planned? How did they handle the challenge? How did the Director and Board work and communicate with staff, health department, government officials, and the public? What tips, lessons learned, and insight do they have?

Presented by the Chapter Relations Office and United for Libraries.
COVID: How to Deal With Problem Behaviors Related to COVID-19 presented by Ryan Dowd
This recorded webinar discusses: five things your organization can do to prevent COVID-related behavior issues; a 3-Step Strategy for the three types of people who don't wear masks or social distance; and masks and the ADA. You must register first (and select at least the first option, “I want access to the self-paced, online tutorial, "Librarian's Guide to Homelessness" and recorded webinars by Dowd.” Once your registration is approved, you will receive an email from info@nicheacademy and then you can view the recording.

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This training supplements our Librarian's Guide to Homelessness which is a 3.5-hour asynchronous, online training (email darci.hanning@state.or.us for more information). Upon completion of the training, your certificate will be available to save or print.

At the Homeless Training Institute, our mission is to train library staff members on how to compassionately and confidently manage problematic behavior from homeless, addicted, and mentally ill individuals.
De-Escalating Difficult COVID-19 Customer Behaviors presented by Andrew Sanderbeck
In this recorded webinar, you will learn eight customer de-escalation tips and specific verbal intervention techniques including proven verbiage to use with customers that are violating your organization's code of conduct and endangering your employees' safety. You must register first; once your registration is approved you will receive an email from info@nicheacademy and then, you can view the recording.

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As organizations are reopening, they are finding customers that are looking for a new audience to express their anger and frustrations about their feelings of a loss of normalcy and continued uncertainty. Because of that, dealing with individuals who are angry, non-compliant, and even hostile can and will likely become an everyday occurrence.

How you respond to their behaviors is often the key to de-escalating these situations and protecting yourself when a customer is losing control.

Areas of customer behaviors to be addressed in this webinar include:
• Not wanting to wear a mask or not willing to socially distance
• Verbally or physically threatening an employee or customer
• Spitting on an employee or customer
• Non-compliance and other unwanted behaviors
• Wanting to argue and to “be right” that you are wrong
Additional COVID-19 Learning Resources
Online, self-paced tutorials on the topic of COVID-19 are also available. These are free and do not require registration.
Additional Customer Service Learning Resources
Online, self-paced tutorials on the topic of customer service are also available. These are free and do not require registration.

Upcoming Webinars

REALM Resources for Libraries Operating during COVID-19 (Infopeople), October 29, 12:00 pm (PT) - A California Libraries Learn Webinar hosted by Infopeople and Presented by Sharon Streams. The REopening Archives, Libraries, and Museums (REALM) project is drawing upon authoritative scientific research and Battelle laboratory testing to produce, disseminate, and periodically update evidence-based information that can inform operational considerations for reducing the risk of transmission of SARS-CoV-2 (the virus that causes COVID-19) through libraries, archives, and museums (LAMs) to their staff and visitors. In this webinar, Sharon Streams, REALM project director for OCLC, will share an update on what is currently known and unknown about the virus, the results of REALM testing thus far, and how to factor scientific information into your local decision making.

At the end of this one-hour webinar, participants will: have up-to-date information about how the virus spreads, how to reduce the risk of spread, and the effectiveness of methods for cleaning and disinfecting materials and spaces; be familiarized with the elements of the REALM laboratory research and the findings thus far; be able to point to supporting resources and considerations to incorporate into decision making at their own institution, system, and/or consortium. This webinar will be of interest to staff of all types of libraries, archives/special collections, and museums.

We're here to help!

Have a question? Need assistance?
Contact us at library.support@slo.oregon.gov!

Ongoing Online Discussions

ARSL Round Table: Rural & Small Libraries’ Response to COVID-19.
Regular meetings are no longer occurring, check back regularly for upcoming topics . Recordings from previous meetings are available.
National Digital Inclusion Alliance Community Calls
Meets every Friday at 10:00 am (PT). Email Caitlin@digitalinclusion.org for the call-in information if you would like to join.
How Colleges Should Respond to the Coronavirus (ISTE/EdSurge)
Regularly scheduled discussions; register to receive reminders.
What is a Library If the Building is Closed?
Webinars/discussion every Friday. Hosted by the Gigabit Libraries Network.