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Answerland Staff Toolkit

Help, information, and resources for library staff participating in Answerland, Oregon's statewide reference service.

Service Philosophy

Oregon citizens, students and workers are my patrons.

It is always better to conduct a reference interview.

I serve patrons with high quality resources.

If I don’t have the answer, another librarian will.

I respond to the patron as soon as I can.

The words I write connote a friendly and helpful tone.