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Answerland Staff Toolkit

Help, information, and resources for library staff participating in Answerland, Oregon's statewide reference service.

Contact me!

Jennifer Cox (State Library of Oregon)

Access

Login to LibAnswers
Select "Login to LibApps" at the bottom of this page
Login to LibStaffer
New - use only if you have been assigned an account! For clocking in and out of chat shifts, dropping shifts, adding shifts, and reporting closures.
Springshare Twitter Feed
Check here to see if LibAnswers is having issues or outages.

For Admins

Answerland Partner Library Handbook
Documentation specific to Answerland.

For Staff

Answerland Training for New Staff
In this tutorial you will learn: How to use the Answerland software to chat with patrons and manage questions; Best practices; Where to go for more information and help.

Staffing Answerland: A Primer for Library Staff
The "how-to" manual.
Staffing Answerland en Español
Details for those staffing Spanish language chat.
Answering Legal Questions
Details for law librarians answering legal questions.
Answerland Shift Basics
A list of the main steps to perform during an Answerland shift.