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Answerland Staff Toolkit

Help, information, and resources for library staff participating in Answerland, Oregon's statewide reference service.

Practice chatting in the Answerland queue with the chat box below.

  1. Login to your LibAnswers account at
  2. Go to LibChat > Connect and start monitoring the Practice department by selecting Online for that department.
  3. Come here to send in chats as patrons.
  4. Answer the chats in the librarian chat dashboard (Here are instructions for Monitoring a Coop and Answering Chats)
  5. Add the tag "practice" to your chat.
  6. If desired, create a practice ticket and assign it to your library's ticket queue.