Vocational Rehabilitation Library Toolkit

The introduction video on Vimeo is from a group that produces a free site called Typing Club. It’s been adopted by several school districts, and you can skip around to different sections, if there’s only a certain aspect of typing that clients want to improve

Offers free typing speed tests for a variety of time limits (1 minute, 3 minute, 5 minute), formats (text, sentences, words), and languages. It’s a free site that links to associated typing skills training sites that have fee structures.

Offers both timed tests (1 minute, 3 minute, 5 minute) and page tests (1 page, 2 page, 3 page).

Has both a training section and a typing speed test section. Tests can be set based on duration, keyboard layout, and operating system.

Starts with computer basics, including internet basics, and goes through several different types of software programs (Microsoft Office programs, Adobe Photoshop and Illustrator, etc.), along with operating systems.

A training organization out of the UK, and they have a section on their website focused on tests for Microsoft Office skills. Includes Word, Excel, PowerPoint, Outlook, and Access.

A worksheet from Extension Kenosha County (University of Wisconsin-Madison) with role-play scenarios focused on placing/receiving calls and taking/leaving messages.

An overview of the five parts to most phone calls, with guidelines for responding with good customer service. Closes with additional phone tips. (From Indiana University of Pennsylvania.)

Provides guidelines for answering a call, placing a call on hold, transferring a call, taking messages, and more. (From University of Missouri-Kansas City.)

This eBook will help you build the skills to write professionally on the job hunt and in the workplace. Learn the skills you need to write top-notch cover letters, emails, memos, and more with step-by-step guidance and real-world practice.

This eBook will help you build the skills to express yourself professionally and achieve workplace success. Improve your word usage in cover letters, emails, presentations, and more with step-by-step guidance and real-world practice exercises.

Business writing is any type of writing that you do in a business context—to colleagues, clients, vendors, and anyone else you need to communicate with at work. This course will cover the basic information you should know about various forms of business writing: business letters, business memos, business email, meeting agendas, meeting summaries, and PowerPoint presentations. The course is set up so that you can go quickly to the unit you need; it does not need to be completed in a particular order. Feel free to visit only the sections you need at any given time.

This eBook will help you build the skills to solve everyday math problems and be confident on the job. Sharpen your real-world math skills with step-by-step guidance and real-world practice exercises.